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Albertsons is one of the world's largest food and drug retailers, with annual revenues of approximately $36 billion. Based in Boise, Idaho, the Company employs more than 200,000 employees and operates approximately 2,300 retail stores in 31 states across the United States, under banners including Albertsons, Jewel-Osco, Acme, Albertsons-Osco, Albertsons-Sav-on, Sav-on Drugs, Osco Drug, Max Foods, Super Saver.

http://www.albertsons.com
Meijer is a major retailer in the Midwest. The company operates 150 combination grocery and general merchandise stores in Illinois, Indiana, Kentucky, Michigan, and Ohio. Its stores are as large as 200,000 -250,000 sq. ft. and carry an average of 130,000 items, including Meijer private-label products. Guests can choose from about 40 departments, including hardware, apparel, toys, and electronics. Most stores also sell gasoline, offer banking services, and have multiple in-store restaurants. Founder Hendrik Meijerd his first store in 1934; the company is still family-owned.

http://www.meijer.com
Today, H-E-B has grown into one of the nation's largest independently owned food retailers with over 280 stores throughout Texas, Louisiana and Mexico and more than 50,000 partners (employees). Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, such as the popular Central Market stores located in Austin and San Antonio. But one thing at H-E-B that has not changed is the company's commitment to being the customer's champion when it comes to excellent quality, low prices and superior service.

http://www.heb.com
With a history spanning nearly a century, L.L. Bean now has annual sales of more than US$1 billion. A one-man direct mail order business has expanded to a 4,500 person operations with retail stores in the US and Japan, as well as a Web site that draws visitors from all over the world.

http://www.llbean.com
Circuit City is a leading national retailer of brand-name consumer electronics, personal computers and entertainment software. With headquarters in Richmond, Va., Circuit City Stores, Inc. operates 611 Circuit City Superstores and 15 mall-based Circuit City Express stores, giving it more locations in more markets than any other consumer electronics specialty retailer.

http://www.circuitcity.com
MicroWarehouse is a multi-billion dollar specialty catalog and online retailer and direct marketer of brand name personal computers, computer software, accessories, peripheral and networking products to commercial, education, government, and consumer customers.

Through its core catalogs, MicroWarehouse, MacWarehouse and Data Comm Warehouse, various specialty catalogs and Internet sites, the Company offers a broad assortment of more than 30,000 computer products at competitive prices. With colorful illustrations, concise product descriptions and relevant technical information, each catalog title focuses on a specific segment of the computer market.

http://www.warehouse.com
Sears Canada Inc. offers Canadian consumers a diverse array of shopping options, with department and specialty stores, a comprehensive website, and a broad range of home-related services.

With annual revenues of $6.6 billion, Sears and its more than 47,800 associates are committed to satisfying customers by providing products and services of superior value through both personal shopping and catalogue ordering.

The Sears Canada catalogue issued to more than 4.1 million households, is Canada's largest general merchandise catalogue. 24-hour, bilingual service is offered from two call centres located in Belleville, ON and Regina, SK. And we are supported by over 2,177 locally-owned and operated Sears catalogue outlets. Sears offers online shopping at www.sears.ca as well as a huge selection of information, services and products.

http://www.sears.ca
The Sharper Image is a specialty retailer that is nationally and internationally renowned as a leading source of new, innovative, high-quality products that make life better and more enjoyable. A significant and growing proportion of sales are of proprietary products created by Sharper Image Design, the Company's product development group. The Company operates 126 stores throughout the United States, mails millions of its award-winning catalogs each month and advertises through other direct response media, including television. The Company's products may also be purchased on the Internet via its online store at sharperimage.com. The Company also has an online auction site where consumers can place bids to win Sharper Image products at lower prices; the auction site is accessed from the home page of the Company's Web site. The Company also markets its products through business-to-business sales for corporate marketing programs and wholesale customers.

http://www.sharperimage.com
CDW® (Nasdaq: CDWC), ranked No. 414 on the Fortune 500, is a leading provider of technology solutions for businesses, government agencies and educational institutions nationwide. CDW is a principal source of technology products and services from top name brands such as Cisco, Compaq, Computer Associates, Hewlett-Packard, IBM, Intel, Microsoft and Toshiba. CDW distributes contracts to end users for customized and standardized on-site services supplied directly by providers such as Compaq Global Services and DecisionOne and for training programs provided by firms such as KnowledgeNet and Productivity Point International

http://www.cdw.com
Kohl's Corporation (KSS) , based in Menomonee Falls, Wisconsin, is among the nation's most recognized retailers for customer satisfaction. With 457 stores in 33 states, Kohl's has experienced rapid growth over the past several years. The company plans to expand into 80 new stores in 2003, including 28 California stores in March, creating a coast-to-coast presence for the company.

http://www.kohls.com
Valpak pioneered local cooperative direct mail in 1968, and has been the industry leader for more than 30 years. Since 1998, Entrepreneur Magazine* has ranked Valpak in the top two direct mail franchise systems as part of its annual Franchise 500 listing. With a network of more than 250 field offices in the United States, Canada, Puerto Rico, and Buenos Aires, Argentina, the familiar blue Valpak envelope is widely recognized by consumers and well known for its valuable coupons for products and services.

http://www.valpak.com


Key execution objectives include reducing process cycle time, cost, and quality variances. This requires transforming paper-based task assignment to cross-functional workflow management, process monitoring, state management, and exception reporting. The results can be dramatic:
A national consumer electronics store
reduced production time for weekly advertising circulars to 8 weeks
from 17.


Greg Girard, The Report on Retail, February 2002 AMR Research, Inc.
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